Refund and Returns Policy

Last updated: 03.03.2024

Thank you for shopping at Tornado Fire Ltd.

Given the nature of digital products, we do not offer a refund or credit on a purchase unless required under Bulgarian consumer law or other relevant consumer protection laws. If you change your mind about your purchase and have not downloaded our product, we will happily issue you a refund upon your request.

Digital Product Policy

Our digital products (DXF files for fire pits) are deemed “used” after download or opening. This unfortunately means we have a strict no refund policy in regards to dissatisfaction with our product. Please contact us at [email protected] to see how we can resolve any issues you may have.

Non-returnable Items

Due to the nature of digital items, unless they are defective, we cannot accept returns for:

  • Downloaded DXF files
  • Any item not in its original condition, which cannot be ascertained for digital products


Notwithstanding the above, we understand that there may be cases of genuine dissatisfaction or exceptional circumstances. In such instances, we request you to contact us within [Insert Number] days of your purchase if you have any concerns. We will address these on a case-by-case basis, at our sole discretion, and will do our best to provide customer satisfaction.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Your satisfaction is our priority, and we appreciate your understanding regarding the limitations of refunds and returns for digital products.